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User Guide

How to join

 Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members. 

Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment Info


1. [ PAYPAL ]  Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account
2. [ EXIMBAY ]Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted


Shipping

  • Shippping Method : Other
  • Shipping Area : All around the world
  • Shipping Cost : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Shipping Time : 7 - 14 days

  • Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type.
    FREE INTERNATIONAL SHIPPING ON ORDERS $150


Returns/Exchanges

Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt via email(help@mushita.com).

① Eligible for refund:
- Misdelivered orders
- Defective products
* only on condition that the products’ labels and tags are intact and products have not been tried on
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

② Ineligible for refund:
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for damaged or deformed products due to the customer’s responsibility
* Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.
- Sale items are not returnable.
- Special order (Long dress, 77 size dress) is not returnable.

Refunds

Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt via our "exchange/refund board". The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

Other

Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

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